- Managed services for network and desktop
- Performance-based infrastructure support services
- Network operations, engineering, and management
- Managed service desk (Help Desk)
Key Differentiators:
- Performance-based contracts with service level agreements
- Integration of process and automation
- Proven experience to scale (greater than 100,000 managed seats)
- Capital investment in state-of-the-art Enterprise Management Center
- Cost effective commercial, off-the-shelf integration
- High availability mission critical networks
- Network convergence
- Convergent technology integration (VOIP)
- Mobile, secure applications
PROJECT SHOWCASE
For a government agency, BAE Systems was challenged to rapidly transition and operate an IT support organization in an extremely secure client environment. BAE Systems’ integrated team provides 24-7 help desk telephone support using Help Desk Institute-certified staff; worldwide desktop application support for more than 100,000 desktops and laptops; and network and security operations, monitoring, and data center operation.
BAE Systems’ comprehensive service level agreement processes validate that users receive the highest level of performance, and have helped the program achieve CMMI Level 3 for program management. As a measure of the company’s success, BAE Systems has earned an average award fee of 97 percent from contract inception. The company’s recent award was 98 percent.
