Shared Services

Shared Services' purpose is to support BAE Systems businesses in delivering their strategies. Our constantly improving, value-adding services mean they can focus on their core activities.

What we do

In April, 2002 we formed Shared Services to deliver support and specialist skills more effectively across BAE Systems and its partner companies. The benefits? Increased efficiency and reduced costs for all our businesses.

It's a big operation, with 1,350 staff in 36 UK locations working across ten business streams. Each embodies a culture of service excellence, whether largely support or specialist in nature.

Support

Support services are largely transactional, widely-used and concentrate on common processes that mean we can focus on service quality and cost effectiveness. These include:

• Corporate Air Travel - We add enormous value by providing safe, efficient and cost effective air travel and by managing our civil aircraft assets.
• Enterprise IT Services - We manage company-wide/common IT services and third-party relationships, including those with CSC and Exostar.
• Finance Shared Services - We provide a range of financial services that includes: Financial Accounting, Treasury Management, Expense Processing, Accounts Payable, Time and Attendance and Job Booking Administration, Management Accounting, SAP and Business Intelligence support.
• HR Services - We work in partnership with Xchanging and Alexander Mann Solutions to deliver recruitment, benefits, payroll, pensions and learning and development to nearly 35,000 employees. 
• Indirect Procurement Services - We procure non product-related goods and services, managing the company spend of £750m and associated supply chain to 40 UK sites.
• Workplace Services - We're responsible for the operational management of real estate and facilities support - and we are part of Property and Environmental Services.
  

Specialist

Our specialist services are knowledge-based, tailored to customer's needs and focus on adding value. These include:

• Property & Environmental Services - We manage the company's real estate portfolio, maximising its value through an effective real estate strategy aligned with operational requirements.
• Technology and Engineering Services - We provide research and development, consultancy, specialist manufacturing and technology brokering services. We work in collaboration and partnership with academia and innovative organisations throughout the supply network, to identify, pull through and integrate technologies to deliver solutions to BAE Systems' businesses and their customers
• Customer Information Services - We provide technical information services across Air, Land and Sea - from supplying teams of technical authors/ illustrators, to managing information supply chains.
• Design and Construction Solutions - We provide strategic advice, definition, design and construction services for facilities and infrastructure projects. We are also responsible for the Company's overall Facilities Management (FM) governance advice, including the FM Community of Practice.

Insurable Risk Services - "Our mission is to protect people, assets and revenue earning capability in all BAE Systems businesses by building and promoting an understanding of our current and future risk profiles within each business, supporting risk mitigation and delivering tailored, cost effective insurance solutions."

Key facts

In 2009

• Our IT business improved availability of PC services by 50% to average lost time of 15 minutes per device per month
  
• Our Advanced Technology Centre delivered Urgent Operational Requirement on time and under budget to MOD customers to save lives on the front line
  
• We delivered over 1000 Radar Absorbent Material panels for Type 45
  
• Our property business delivered remediation contracts at Fleetwood, Featherstone, Northfield and Chorley on programme and ahead of budget.
  
• We delivered £74m of savings to BAE Systems businesses and identified further opportunities of £40m+, including 32% insurance cost savings, with significantly improved cover, for joint ship building venture BVT
  
• Last year, our Indirect Procurement business delivered £13.5m savings to businesses whose total annual spend was around £750m